Balancing Costs and Guest Satisfaction with Integrated Energy Management Systems in Hotels

Hotels are in the business of guest satisfaction and hospitality. And guest satisfaction isn’t only about delivering a friendly experience – it directly impacts a hotel’s reputation and occupancy rate. Studies show that issues with guest rooms represent 42% of all hotel complaints1 and decrease loyalty by more than 11%. On the other hand, if a hotel can increase its review scores by just one point on a five-point scale, it can raise its price by 11.2% and still maintain the same occupancy...
Read more...

;